Neuschwanstein Castle Poster

How long is the processing time?
Orders are processed within 0-1 business days (Monday to Friday).

How long is the Transport time?
Transport time takes 2-5 business days (Monday to Friday).

What is the total estimated delivery time?
The estimated delivery time is 2-6 business days.

Where do you ship to?
We ship to the Netherlands, France, Germany, Ireland, Spain, Estonia, Austria, Belgium, and Finland.

How do you ship?
All orders are shipped via DHL.

How much does delivery cost?
Orders over €59 qualify for free shipping, while orders under €59 will have a shipping fee of €5.90.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for the tracking link to become active. If your tracking information does not update or if you experience any issues, please contact our support team.

What happens if I’m not home for delivery?
If you are not available at the time of delivery, the courier may:

• Leave the package in a secure location (if applicable).
• Attempt a second delivery (depending on the shipping provider).
• Deliver the package to a local pickup point, where you will need to collect it within a specified time.

You will receive instructions via email or SMS from the courier.

What if I don’t pick up my package?
If your package is not collected within the designated timeframe and is returned to us, a €12.90 fee will apply to cover shipping, handling, and restocking costs.

Do I have to pay customs or duties?
No, there are no customs duties or additional taxes on your order. All necessary taxes and fees are already included in the total price at checkout.

What should I do if my package is delayed or lost?
If your order has not arrived within the estimated delivery time, please:

1. Check the tracking link for updates.
2. Allow an extra 1-2 business days in case of delays.
3. Contact our customer support team if your order appears lost or significantly delayed.

How can I change my delivery address?
If you need to update your shipping address after placing an order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to change the delivery address.

Where is my order shipped from?
Your order has been carefully packed and shipped from our warehouse in Norway. We take pride in ensuring that every package is handled with care and delivered to you as quickly as possible.

Need help? Contact us!
If you have any questions or concerns about your order, don’t hesitate to reach out to our support team. We are happy to assist you!

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Returns
We accept returns for both defective and non-defective products under the following conditions:

• Items must be sealed in their original packaging or never been used.
• Returns must be requested within 14 days of receiving your order.
• A fixed return shipping cost of €12.90 applies, except for damaged or defective items.

Damaged or Defective Items
If your order arrives damaged or defective:

• You will not be charged any return shipping fees.
• We will either ship a replacement at no cost or offer a full refund, depending on your preference.
• Please contact us with photos of the damaged item.

Exchanges

• We offer exchanges for eligible products within 14 days of purchase.
• Items must be unused and in their original condition.
• Exchange shipping costs of €12.90

How to Request a Return or Exchange

1. Contact our customer support at support@posterbox.art with your order number.
2. If the item is damaged, attach clear photos of the damage.
3. Download and print the provided return label.
4. Ship the item back using per post.

Refund Process

• Refunds are processed within 5 business days after we receive the returned item.
• The refund will be issued to your original payment method.
• The return shipping fee (€12.90) will be deducted from the refund amount, except for damaged or defective items.

What happens if I don’t pick up my package?
If your package is not collected and is returned to us, a €12.90 fee will be charged to cover shipping and handling.

Need help? Contact us!
If you have any questions about returns, don’t hesitate to reach out. We’re happy to assist you!

Accepted Payment Methods

Stripe
Stripe allows you to pay with major credit and debit cards, including Visa, Mastercard, and American Express. Payments are processed securely and instantly.

PayPal
With PayPal, you can pay directly from your PayPal account or use a linked credit/debit card. PayPal also offers buyer protection for added security.

Klarna
Klarna offers flexible payment options, including:

• Pay Now – Immediate payment at checkout.
• Pay Later – Buy now and pay later, depending on eligibility.
• Installments – Split your payment into smaller interest-free installments.

Payment Security
We use encrypted, PCI-compliant payment providers to ensure your financial data remains secure.

Failed Transactions
If your payment is declined, please check your bank authorization, ensure your card details are correct, or try another payment method.

Refunds & Returns
For refund policies and return eligibility, please visit our Return & Refund Policy page.

Need help? Contact us!
If you have any questions or concerns about your order, don’t hesitate to reach out to our support team.We are happy to assist you!