How long is the processing time?

Orders are processed within 0-1 business days (Monday to Friday).

How long is the Transport time?

Transport time takes 2-5 business days (Monday to Friday).

What is the total estimated delivery time?

The estimated delivery time is 2-6 business days.

Where do you ship to?

We ship to the Netherlands, France, Germany, Ireland, Spain, Estonia, Austria, Belgium, and Finland.

How do you ship?

All orders are shipped via DHL.

How much does delivery cost?

• Orders over €59 qualify for free shipping.
• Orders under €59 will have a shipping fee of €5.90.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for the tracking link to become active. If your tracking information does not update or if you experience any issues, please contact our support team.

What happens if I’m not home for delivery?

If you are not available at the time of delivery, the courier may:

• Leave the package in a secure location (if applicable).
• Attempt a second delivery (depending on the shipping provider).
• Deliver the package to a local pickup point, where you will need to collect it within a specified time.

You will receive instructions via email or SMS from the courier.

What if I don’t pick up my package?

If your package is not collected within the designated timeframe and is returned to us, a €12.90 fee will apply to cover shipping, handling, and restocking costs.

Do I have to pay customs or duties?

No, there are no customs duties or additional taxes on your order. All necessary taxes and fees are already included in the total price at checkout.

What should I do if my package is delayed or lost?

If your order has not arrived within the estimated delivery time, please:

1. Check the tracking link for updates.
2. Allow an extra 1-2 business days in case of delays.
3. Contact our customer support team if your order appears lost or significantly delayed.

How can I change my delivery address?

If you need to update your shipping address after placing an order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to change the delivery address.

Where is my order shipped from?

Your order has been carefully packed and shipped from our warehouse in Norway. We take pride in ensuring that every package is handled with care and delivered to you as quickly as possible.

Need help? Contact us!

If you have any questions or concerns about your order, don’t hesitate to reach out to our support team. We are happy to assist you!